Returns

Please email us at Info@shoppoosa.com within 7 days of receiving the product for a full refund* or exchange.

*By full refund we mean full refund of the order not including the shipping charges. 

Please email us with the email address you purchased with, the item you want to return, and your full name.

You will get a full refund/exchange if:

• the tags are not taken off
• the clothing is not damaged in any way
• we are notified within 7 days of receiving the product
• we get shipped back the original product

After emailing us, you will get return shipping label.

Once you receive your return label, you must ship the item back within 48 hours for the return to be accepted. The package must be postmarked within this 48-hour window.

After we receive the product back in good condition we refund your order fully not including shipping charges.

For exchanges, customers will be charged for the back and forth shipping ($17.80 in the US).